Frequently Asked Questions (FAQ)

All the services are quote in what currency?
All the prices of the services in this site are quoted and transacted in Ringgit Malaysia (MYR) only.

Can you provide discount?
No discount will be given for all logo design packages available, however you may request for a custom quote if you require other design services that are not quoted in this site.

I do not want the certain services in the design package, is there any discount?
We are sorry for DO NOT provide any discount, rebate or refund for any unwanted services, regardless whatever design package you ordered.

What is your turnaround or production time?
You will get the first initial logo design concepts within 3 working days upon your order placement. For logo concepts redraw or revisions, it may take 1 ~3 working days, depending on the efforts required.

What is Service Period?
Service period is the logo design order contract period, it is the expiry days upon your order placement. Example, if the service period is 60 days, we reserve the rights to stop working on your logo order if you still failed to decide on the final logo concept after 60 days upon date of order placement. We also reserve the rights to charge additional fee after the end of service period.

What is logo revision?
Logo revision is revision made on existing logo concept, it is not drawing or proposal of new concepts. Logo revision is limited to changes of colour, font, shape, lining, positioning, and minor tweak of proposed concept only.

How many revision I can ask for?
Many of our design packages come with unlimited revisions, except logo package LB1 (basic RM388), LG1 (standard RM799) and any other logo or graphic design packages under RM1000. We will keep on revise your logo until you are satisfy with our design, with the condition of your logo order still remains within the order service period.

What happens if I still unable to find my preferred concept after the all the number of concepts have been fully proposed to me?
In that case, you should always make sure you are ordering or upgrade to the unlimited logo package like LH3 (RM3399) or LHD (RM4899) which entitled you the unlimited logo concepts in 180 days order service period. We are sorry for not providing refund, discounts or free upgrading of logo package even if you are unable to get your best preferred concept.

Will you provide the design source files after the final concept confirmation?
Yes, we will provide you the final concept design source files that suitable for use in both web and print purposes.

What type of final concept source files you will provide?
Your final logo concept will be given in following formats: AI, EPS, PDF, PSD, JPG, PNG, GIF.

Will I get the full copyrights on the final logo concept I approved?
Yes, you will automatically entitled with 100% exclusive ownership copyrights on the final logo concept you approved. However, LogoDesigner.my shall remain exclusive owner copyrights on other non-confirmed suggested concepts.

What are the payment method available?
We accept all major credit card payments such as VISA, MasterCard, AMEX and DISCOVER. We do accept payments via Paypal and direct bank deposit as well.

What if I want to change the logo name during the design process?
We will charge additional fee for any request of asking logo name change, the fee will vary on which type of logo package you ordered.

Can I make payment via Bank Deposit or TT (Telegraphic Transfer or Wire Transfer)?
Yes, you may. Please contact us for more details via our feedback form.

Can I cancel the order and get refund?
All orders ARE NOT allowed to cancel and no refund will be given. However, we allow new order cancellation within first 12 hours upon your order placement, prior to our works delivery and subject to our management approval. Refund will given but a small fee may incur for order cancellation approved for the purpose of administrative & online payment solution provider fee.

Can I be your reseller or partner?
We are happy and always open to discussion of long-term partnership opportunities, feel free to contact us for more details.

Have Questions?

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Our Creative Design Services :
Other available creative design services :
•  Banner / Bunting Design
•  Dining Menu Design
•  Leaflet / Flyer / Brochure Design
•  Newspaper / Magazines Ad
•  Product Catalog Design
•  Product Label / Sticker Design
Order Your Logo Now

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Custom Design Services

5 different custom logo design packages tailor to different needs. Our plans start as low as $99

Affordable Logo Design

Priced within your budget, we ensure you will never pay too much

Fast Turnaround

Professionally designed logo within your budget deliver to you within 72-hours

Quality Assurance

Your satisfaction is our top priority, we always ensure you are happy with our designs

Web Design Services

Need more than a logo? Check out our web design services